Materials & Care

GENERAL FAQ'S

How should I store my jewelry?

Storage is important. Always store your pieces - gemstones in particular - individually so that they don't rub together, scratch or tangle. Our enclosed pouches can be used to keep your pieces separate.

Other tips:

- Keep jewelry in a dark, cool and dry place. Sterling silver in particular will naturally oxidise over time when exposed to air, and eventually tarnish, and the best prevention for this is to store it in a sealed bag or airtight box when not being worn. We recommend occasional cleaning of your silver jewelry to maintain shine and keep oxidation at bay.

- Don't place jewelry in direct sunlight as prolonged exposure can cause gemstones to fade and lose their colour.

- Keep creams and sprays well away from your jewelry pieces as they are particularly susceptible to damage from the effects of chemicals in perfume, hairspray, make-up, nail polish remover, body oils, sunscreen and deodorant.

- If you live in a humid climate, always store your jewelry with the enclosed packet of desiccant crystals to help avoid any tarnishing.

- Keep chains fastened at the clasp to avoid tangling.

HOW SHOULD I CLEAN MY JEWELRY?

Clean your jewelry carefully with the soft, non-abrasive and lint-free cloth or chamois that's enclosed in your order. Doing this occasionally will help to maintain or bring back its shine. If necessary, you can use a mild washing up liquid with warm water and a soft toothbrush, then rinse with clean water and pat dry with a soft cloth.

Avoid using ‘dip’ polish or abrasive jewelry cleaners as these contain harsh chemicals and can destroy your jewelry over time.

How can I protect my jewelry while I'm wearing it?

We don't recommend swimming or showering while wearing your jewelry, and removing rings when washing hands.

Chlorine, salt water and fresh water can all damage precious metals and gemstones by dulling or eroding them. Gold and silver plated pieces are particularly susceptible to damage from chlorine, which can permanently damage or discolour them. Soapy water when bathing and showering can also leave a thin film, which makes the metal seem dull.

Some stones such as lapis lazuli can also be quite porous and shouldn’t be left immersed in water for too long. Liquids and oils can seep into the gems through the tiny cracks between the crystals, causing permanent discolouration and damage. Because of this we also don't recommend wearing porous gems to a beach or hot climates.

How Do I Take Care of My Leather Jewelry Roll?

Our jewelry rolls are handmade in India from natural leather, which is responsibly sourced from a Gold certified Tannery in Italy, the highest possible sustainability rating. We keep all weathering to a minimum, however, being a natural skin we view these unique markings as part of the charm and appeal.


To keep your roll in best condition, see below some TLC tips:

- As a skin, leather is prone to stretching, avoid over filling the roll so it maintains its shape.

- Avoid putting the leather in harsh sunlight as the product colour may fade/change, and please keep in dust bag when possible.

- Pebble leather has a surface texture so when cleaning use a soft, clean light-coloured cloth to wipe away dust/dirt, use no harsh chemicals. Focus on removing any dirt that builds up in the grooves. To better remove build up in grooves you can use a soft brush to buffer.

- Take care to avoid contact with any sharp or heavily embellished surfaces as the skin could be scratched.

- Avoid leather getting wet as this can change the texture/shape. If the roll does get wet pat dry and allow to dry naturally, away from direct heat.

- Avoid contact with fragrances, make up and hand creams.

Can I clean enamel jewelry?

You can clean your enamel jewelry pieces with warm water, a mild liquid soap and a soft cloth, if the colour is starting to look a little dull.

As with other jewelry, make sure to store in a cool, dry and dark place to prevent damage and keep enamel away from harsh chemicals, perfumes, detergents and chlorine.

Is my new jewelry covered by warranty?

We offer two-year warranty on all our jewelry.

Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost.

Contact us If you have any questions about warranty and what is covered.

METAL & GEMSTONES

18K GOLD & ROSE GOLD VERMEIL

Most of our jewelry is handcrafted in 18k gold vermeil (pronounced ‘ver-may’). But what does it mean, and how is it different to gold plated?

In simplest terms, jewelry crafted in gold vermeil has a thicker layer of gold added to the base of sterling silver (the thickness of the gold must be a minimum of 2.5 microns to be classed as gold vermeil). All gold vermeil jewelry in the UK is also stamped with the '925' mark to indicate the sterling silver purity.

The plating process is different as well - gold vermeil is plated with a process known as ‘electrolysis’, making the jewelry very durable.

All our pieces are tested by the Assay Office (which tests the purity of precious metals), as required by law.

18K GOLD PLATED

We use gold plated brass metal with a layer of 18k gold in 2 micron thickness to craft the majority of our statement jewelry. A layer of anti-tarnish is added on top for good measure.

The reason we use gold plating instead of gold vermeil for our bigger and bolder jewelry is mainly down to affordability - gold plating allows us to keep prices of these pieces at an affordable level, whereas using gold vermeil would make them much more expensive.

Gold plated pieces are still incredibly durable - plated with exactly the same process as our gold vermeil pieces, just with slightly thinner layer of gold added to brass instead of sterling silver.

STERLING SILVER

All our sterling silver jewellery is rhodium plated. This added bit of luxury (it's a member of the platinum family) provides a strong and protective layer against tarnishing and adds lustre and durability. Rhodium plating gives these silver pieces their shine, and ensures they don't scratch, dent, or corrode.

All sterling silver pieces are also stamped with the '925' mark - indicating the purity of the metal - and are tested at the Assay Office.

STERLING SILVER PLATED

Some of our silver jewellery is plated with sterling silver on brass, and this is what differentiates it from our rhodium plated sterling silver pieces.

These pieces have a layer of anti-tarnish added on top and are still incredibly durable as they're plated with exactly the same process as our sterling silver pieces (but not marked with the '925' stamp as they are not 92.5% pure silver).

BLACK RHODIUM PLATED

Not to be confused with rhodium plated sterling silver, these pieces are plated with black rhodium on brass, with a layer of anti-tarnish added on top.

Black rhodium plated jewellery is still incredibly durable as it's plated with exactly the same process as sterling silver jewellery, but similar to sterling silver plated it is not marked with a '925' stamp.

MISSOMA GEMSTONES

We source the semi-precious gemstones and crystals for our jewellery for their clarity and depth of colour.


Our team then create distinct shapes and hand cuts to make all Missoma gemstones unique for us.

Each gemstone has a special colour, birthplace and story. Some are thought to hold special meaning and powers, and all of them share a common beauty.

CUBIC ZIRCONIA OR CZ

We use cubic zirconia stones in some of our jewelry for the lustre they give without the price tag of diamonds.

They're a durable and affordable alternative to the diamond look and bring a beautiful shine to more delicate pieces.

SOURCING METALS AND GEMSTONES

We are committed to ensuring that our stones and metals are responsibly sourced – for full details on our sourcing, visit our Sustainability page.

Hallmarking

Quality is one of our core values. We test every single piece of jewelry we create (that are at or above the minimum legal threshold of 7.78g) guaranteeing the quality of the precious metal. They are hallmarked by an independent third-party Assay Office.

Nickel

We test our jewelry for trace metals that may be potentially harmful. Nickel is a trace metal that can be found in silver, gold, or any other precious metals. While we don’t craft with nickel or add it to our pieces, trace amounts may be found in certain metals we use. If you develop a reaction due to a hypersensitivity, please contact us.