1. Consent
If you visit the Site and are not already an existing customer, we might ask for your consent to process your data, so that we can send you our special offers and news.
2. Contractual obligations
For example, in order to allow us to fulfil an order when you purchase our products.
3. Legal compliance
In some circumstances, we may be legally required to collect and process your data e.g. to pass it on to the police if criminal activity is suspected.
4. Legitimate Interest
It may be necessary to use your data to help us run and improve our business. For example, to personalise the services we provide, or to improve our internal processes. We will only use your data in these instances, where doing so does not materially impact your rights, freedom or interests.
We will only use your personal data when the law allows us to. Most frequently, we will use your personal data to fulfil a contractual obligation, or where we have a legitimate interest.
Generally, we do not rely on consent as a legal basis for processing your personal data. However, if you are not already a customer, we will get your consent before sending third party direct marketing communications to you via email or text message. In the event you do not wish for us to use ‘Your Personal Data’ for marketing purposes, please either:
Click on the ‘Unsubscribe’ link in the emails we have sent you (if any).
Contact our Customer Service Team here Contact Us if you wish to be removed from our marketing database.
reason for processing type of personal data basis for processing
Registering new customers
(a) Name
(b) Contact details
Contractual obligation
Processing and delivering an order, including payment processing and recovery and carbon off-setting.
(a) Name
(b) Contact details
(c) Financial information
(d) Transaction information
(a) Contractural obligation
b) Necessary for our legitimate interests (to recover debts due to us, to track and off-set our carbon emissions)
Managing our relationship with you which will include:
(a) Notifying you about changes to our terms or privacy policy
(b) Asking you to leave a review or take a survey
(a) Name
(b) Contact details
(c) Profile
(d) Marketing and Communications preferences
(a) Contractual obligation
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
Running prize draws, competitions and surveys
a) Name
(b) Contact details
(c) Profile
(d) Usage
(e) Marketing and Communications preferences
a) Contractual obligation
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
Administering and running our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Name
(b) Contact details
(c) Technical data
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
Delivering relevant website content and advertisements to you and understand how helpful that advertising is
(a) Name
(b) Contact details
(c) Profile
(d) Usage data
(e) Technical data
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
Using data analytics to improve our website, products/services, marketing, customer relationships and experiences
(a) Technical data
(b) Usage data
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
(a) Name
(b) Contact details
(c) Technical data
(d) Usage data
(e) Profile
(f) Marketing and Communications preferences
Necessary for our legitimate interests (to develop our products/services and grow our business)