Help & FAQs

Once you’ve completed your purchase, we will send you an Order Confirmation email.

Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service on +44 (0)20 3176 6822 or via our Contact Us form and we will be able to re-send your confirmation email to you for your reference.

Unfortunately, we are unable to cancel or amend orders once they have been placed.

You have 14 days to notify us of any issues with your order.

You can return your order once you have received it, please find further details in our Returns information.

We accept all major payment methods including Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, Amazon Pay, Klarna and AliPay.

Please note AliPay is not available as a payment option for orders containing gift card.

Please note that if you select a different currency to shop on the GBP site, and select Paypal as your payment method, Paypal will charge you for the order in GBP, which you will see at Checkout and in your order confirmation.

If you’re paying with Klarna, payment will be taken from your credit or debit card as soon as the order has been placed. If you have ordered a personalised item, the payment will also be taken at the time of ordering.

For further information on Pay Later with Klarna, please click below. Klarna’s Pay in 3 instalments and Pay in 30 days are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

At Missoma, we take online security very seriously. At no point do we store any financial information on our servers. Missoma employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.

All credit card details are entered on a secure server using Shopify Payments. The transfer of the purchase details from our site to Shopify Payments are encapsulated using their encrypted and digitally signed protocol which is secure and tamper-proof. Shopify Payments is level 1 (the highest level) PCI DSS compliant.

Product prices on our US site exclude any UK or European taxes. US state tax is added to your order at Checkout depending on your shipping state.

Please note, you're currently browsing on our US site and can only ship to the addresses in the US.

If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.

In co-operation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay Later in 30 Days

Pay Later in 3 Instalments

Klarna’s [Pay in 3 instalments] [and] [Pay in 30 days] are unregulated credit agreements. Borrowing more than you can afford or paying late may negatively impact your financial status and ability to obtain credit. 18+, UK residents only. Subject to status. Ts&Cs and late fees apply.

Further information and Klarna's user terms and conditions you can find here. General information on Klarna you can find here.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

Gift wrapping is available for $7 (per order). Simply tick the Gift Wrapping box in your shopping bag, where you can also add a personal message.

The Missoma loyalty program is officially closing on August 31st 2024. If you have been collecting points from your purchases, we ask that you please review the information below.

Behind the scenes we've been working on new and exciting ways to show our appreciation for you. In order to give our community the best experience possible, we will be closing our current loyalty program on 31st August 2024 before transitioning into a more personalised and unique approach. Want to be first to hear any updates? Ensure that you're opted in to our marketing communications.

HOW LONG DO I HAVE TO USE MY POINTS? 

Existing members of the Missoma loyalty program have until August 31st 2024 to redeem their points before the program is closed. 

HOW LONG WILL I CONTINUE TO EARN POINTS? 

You will continue to earn points on purchases made up to and including August 31st 2024. Points earned up to and including this date must be redeemed by August 31st 2024. 

HOW MANY POINTS CAN I USE ON AN ORDER? 

The maximum number of points that can be redeemed on any one order is 400 (value of £20 / $20). Values on other currencies will be converted to GBP 

WHAT CAN I BUY WITH MY POINTS? 

Loyalty points can be redeemed on full price items. Points cannot be redeemed in conjunction with any other promo codes. 

HOW DO I REDEEM MY POINTS IN THE SHOP PAY CHECKOUT? 

Please note the rewards points cannot currently be used with Shop Pay's express checkout. If you have previously used Shop Pay to complete a purchase, you will be directed here from your shopping bag when you click ‘Checkout’. To exit Shop Pay and redeem your stack rewards points, please select the ‘Check out as guest’ link at the bottom of the Shop Pay checkout. 

Please see our Shipping page for the most up to date information on delivery options for each region.

We ship worldwide and prices are shown in your local currency when you select your shipping country.

Please visit our Shipping page for all international shipping costs and timeframes.

Missoma cover duties and taxes on all US orders.

For UK, Europe and International shipping please change country.

Please use our returns portal to return your item to us.

Our returns period is currently 60 working days and starts from the date you receive your order.

We aim to process all returns within 14 working days, however in some cases this may be extended to 30 working days during busy times of the year.

Please see our Return FAQs for more information.

Please note, we no longer accept exchanges, including rings.

Please feel free to Contact Us if you have any questions.

We aim to process all returned orders within 14 business days. However in some cases, this time frame may be extended to 30 business days during peak periods. All refunds will be credited to the original credit card.

Please allow 7-10 business days for all engraved and monogrammed orders to be despatched (excluding weekends).

Orders that have both a personalised and non-personalised item cannot be split into two separate shipments.

Please note that any engraved pieces are non-returnable and non-refundable (unless faulty). To check on the status of an order, please Contact Us quoting your order number.

Always store your jewelry pieces individually, preferably in your Missoma soft-lined box or pouch so that they don’t rub together, scratch or tangle. Your gold vermeil and silver jewelry should be kept in a dark, cool and dry place.

All our Missoma sterling silver jewelry is rhodium plated which protects the silver from exposure and helps reduce long-term tarnishing.

You can find further advice on how to care, store and clean your jewelry on our Materials and Care page.

We offer two-year warranty on all our jewelry. Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost. Contact us If you have any questions about warranty and what is covered.

To find out your ring size, please visit our Ring Size Guide which has instructions on how to measure an existing ring or your finger.

Still cant find your fit? Speak to a member of our customer care team, who are always on hand to help.