TERMS & CONDITIONS

General Terms and Conditions

The Promoter is: MISSOMA LIMITED of Studio 12, 2-4 Exmoor Street, London W10 6BD (“Missoma”).

The Promotion is: Customer Survey Gift Voucher Comp (the “Promotion”).

The Promotion Period is: 7am GMT 13 March 2023 (“Opening Date”) to 7am GMT 13 April 2023 (“Closing Date”).

The Prize is: 3x £500 (or $500 dependent on your location) Missoma gift voucher redeemable online for use on full price Missoma product only (the “Prize”). There will be three winners who will each win a Prize.

Entrance Requirements

1. To win entrants must complete a survey on the Missoma website during the Promotion Period and leave their email address at the end of the survey.

Eligibility

2. The Promotion is only open to global residents where there is a Missoma-hosted website aged 18 years or over, except for Promoter’s employees, their immediate family or any third party directly associated with the Promotion are not eligible to enter.

3. Incomplete, illegal, misdirected or late entries will not be valid. Proof of complying with the Entrance Requirements will not be accepted as proof of receipt or entry. Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.

4. By submitting a Promotion entry, you are agreeing to be bound by these Terms and Conditions.

Prize fulfilment and disqualification

8. A winner will be chosen by random draw performed by a computer on 17 April 2023 ("Draw Date").

9. The Prize is as stated and subject to availability, prizes are not transferable and there are no alternative prizes or cash substitutes.

10. The Prize cannot be used to buy discounted items, or in conjunction with any other discounts, offers or promotions.

11. Winner will be notified on the Draw Date that they have won via the email address they used for entrance.

12. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

13. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who emails shop@missoma.com or writes to MISSOMA LIMITED of Studio 12, 2-4 Exmoor Street, London W10 6BD (enclosing a self-addressed envelope) within one month after the

Closing Date. If you object to any or all of your surname, county and winning entry being published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

14. Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.

15. A winner forfeits their prize and Promoter reserves the right to select at random alternative winner if:

(a) within 48 hours of being notified by Promoter, a winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be awarded; or

(b) if a prize is rejected; or

(c) if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.

Promoter reserves the right to disqualify an entrant or winner that, in its absolute discretion, could bring Promoter into disrepute.

Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.

Personal Information

15. All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

16. Any personal information that entrants share with the Promoter (including name, address, email, social media profile, or other data) will be kept secure and only used in line with Promoter’s Privacy Policy and these Terms and Conditions.

Use of Entry Content

17. Promoter shall own all (if any) of the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated during the various stages of this Promotion, in perpetuity and on a worldwide basis for use at Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, Promoter's websites, third party websites (including Facebook, Instagram, Twitter, TikTok and Youtube), newsletters and e-newsletters.

18. Accordingly, entrants assign to Promoter any copyright and other intellectual property rights which exist in their participation in this Promotion and irrevocably waive any moral rights that could vest in them (which shall include their name, location and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on Promoter’s request to effect or confirm any assignment in this paragraph.

Limitation of Liability

19. Neither Promoter nor any agencies nor suppliers involved in this Promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this prize draw or the prizes to the extent permissible by law. No compensation for loss of earnings will be paid by Promoter for participation in any aspect of this prize draw.

Website Specific Terms and App Specific Terms

20. By entering this prize-draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions. If the Entrance Requirements require entrants to use the Promoter’s website, entrants must read and accept the Promoter’s website Terms and Conditions and Privacy Policy to be eligible. If the How to Enter Requirements require entrants to download and use an app created by the Promoter, entrants must read and accept the app Terms and Conditions to be eligible. Promoter reserves the right to disqualify any entries that have failed to abide by and/or are in breach of these afore mentioned terms.

General Terms

21. Promoter’s decision is final and no correspondence will be entered into.

22. Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the prize draw at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).

23. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this Promotion

General Terms and Conditions of the Promotion for the Power Pieces Edit in support of The Prince’s Trust Women Change a Girl’s Life campaign  

The Promoter is: MISSOMA LIMITED of Studio 12, 2-4 Exmoor Street, London W10 6BD. 

The Promotion is: Power Pieces Edit in support of The Prince’s Trust Women Change a Girl’s Life campaign. The Prince’s Trust is a London based charity with Charity Number 1079675.  

How to support: To support the Promotion you can make a purchase of any of the items included in the Power Pieces Edit on our website at www.missoma.com between 9.00AM on 8 March 2023 and 11.59PM on 31 March 2023 (BST) (the “Promotion Period”). For every qualifying purchase during the Promotion Period, the Promoter will donate 15% of the purchase price to The Prince’s Trust.  

Minimum Commitment: The Promoter shall donate a minimum of £5000 during the Promotion Period.  

Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the Promotion at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions, or of IGBP). 

English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this Promotion. 

General Terms and Conditions

The Promoter is: MISSOMA LIMITED of Studio 12, 2-4 Exmoor Street, London W10 6BD (“Missoma”).

The Promotion is: Mention Me X Lelo Promotion (the “Promotion”).

The Promotion Period is: 7am GMT 3 February 2023 (“Opening Date”) to 12pm GMT 14 February 2023 (“Closing Date”).

The Prize is: Lelo Bundle worth £334 RRP (containing 4 products Flickering Touch Massage Candle 150ml, Personal Moisturizer 75ml, SONA 2 & ENIGMA) (the “Prize”).

Entrance Requirements

1. To win entrants must refer one friend using the pop-up referral on the Missoma website. Once referred, both individuals are entered into the Promotion (no purchase necessary).

Eligibility

2. The Promotion is only open to global residents where there is a Missoma-hosted website aged 18 years or over, except for Promoter’s employees, their immediate family or any third party directly associated with the Promotion are not eligible to enter.

3. Incomplete, illegal, misdirected or late entries will not be valid. Proof of complying with the Entrance Requirements will not be accepted as proof of receipt or entry. Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.

4. By submitting a Promotion entry, you are agreeing to be bound by these Terms and Conditions and the Mention Me terms and conditions found here.

Prize fulfilment and disqualification

8. A winner will be chosen by random draw performed by a computer process on 17 February 2023 ("Draw Date").

9. The Prize is as stated and subject to availability, prizes are not transferable and there are no alternative prizes or cash substitutes.

10. The Prize cannot be used to buy discounted items, or in conjunction with any other discounts, offers or promotions.

11. Winner will be notified on the Draw Date that they have won via the email address they used for entrance.

12. The decision of the Promoter regarding any aspect of the prize draw is final and binding and no correspondence will be entered into about it.

13. The Promoter must either publish or make available information that indicates that a valid award took place. To comply with this obligation the Promoter will send the surname and county of major prize winners and, if applicable copies of their winning entries, to anyone who emails or writes to MISSOMA LIMITED of Studio 12, 2-4 Exmoor Street, London W10 6BD (enclosing a self-addressed envelope) within one month after the Closing Date. If you object to any or all of your surname, county and winning entry being

published or made available, please contact the Promoter. In such circumstances, the Promoter must still provide the information and winning entry to the Advertising Standards Authority on request.

14. Promoter reserves the right to substitute a prize of equal or greater value in the event that the selected prize is unavailable for any reason whatsoever.

15. A winner forfeits their prize and Promoter reserves the right to select at random alternative winner if:

(a) within 48 hours of being notified by Promoter, a winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be awarded; or

(b) if a prize is rejected; or

(c) if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions.

Promoter reserves the right to disqualify an entrant or winner that, in its absolute discretion, could bring Promoter into disrepute.

Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.

Personal Information

15. All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.

16. Any personal information that entrants share with the Promoter (including name, address, email, social media profile, or other data) will be kept secure and only used in line with Promoter’s Privacy Policy and these Terms and Conditions.

Use of Entry Content

17. Promoter shall own all (if any) of the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated during the various stages of this Promotion, in perpetuity and on a worldwide basis for use at Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, Promoter's websites, third party websites (including Facebook, Instagram, Twitter, TikTok and Youtube), newsletters and e-newsletters.

18. Accordingly, entrants assign to Promoter any copyright and other intellectual property rights which exist in their participation in this Promotion and irrevocably waive any moral rights that could vest in them (which shall include their name, location and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on Promoter’s request to effect or confirm any assignment in this paragraph.

Limitation of Liability

19. Neither Promoter nor any agencies nor suppliers involved in this Promotion may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this prize draw or the prizes to the extent permissible by law. No compensation for loss of earnings will be paid by Promoter for participation in any aspect of this prize draw.

Website Specific Terms and App Specific Terms

20. By entering this prize-draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions. If the Entrance Requirements require entrants to use the Promoter’s website, entrants must read and accept the Promoter’s website Terms and Conditions and Privacy Policy to be eligible. If the How to Enter Requirements require entrants to download and use an app created by the Promoter, entrants must read and accept the app Terms and Conditions to be eligible. Promoter reserves the right to disqualify any entries that have failed to abide by and/or are in breach of these afore mentioned terms.

General Terms

21. Promoter’s decision is final and no correspondence will be entered into.

22. Promoter reserves the right in its absolute discretion to amend or waive any of these Terms and Conditions, or suspend or cancel the prize draw at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).

23. English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this Promotion

By tagging your social media posts and/or social media images (including their captions) with #missoma, #missomalondon and/or #yesmissoma (in response to our request(s)) (the “Missoma Hashtags”), or with the following handles @missoma and/or @missomalondon (the “Missoma Handles”), or by uploading content to any Missoma website or mobile applications and/or the Missoma social media pages (together the “Missoma Platforms”) you agree to the following Missoma user-generated content (“UGC”) policy. 

All posts and content tagged with the Missoma Hashtags and/or the Missoma Handles, or uploaded to the Missoma Platforms, including without limitation, your name, biographical information and all other names, usernames, pseudonyms, text, likenesses, graphics, logos, marks, images, photographs, code, videos, clips, GIFs, moving images and all other information and material shall be referred to in this policy as UGC. 

You grant to us a royalty free, perpetual, irrevocable - unless you tell us otherwise - transferable, worldwide licence (including the right to sub-licence) to use, publish, edit and remove UGC in our sole discretion and on any media, for any purpose, including to advertise our products;You hereby warrant and represent that:i) you own all rights in UGC;ii) you have obtained permission from any person(s) identifiable in UGC to grant the rights specified in this policy, or where those person(s) are aged 18 years or under, you either:are the parent or legal guardian or such identified person(s), orhave obtained the express consent from a parent or legal guardian of such identified person(s) to their appearance in UGC and to you submitting UGC to the Missoma Platforms.iii) your use and our use of UGC will not infringe the rights of any third party or breach any applicable law or regulationYou hereby unconditionally and irrevocably waive (or procure the same from any third party where applicable) any and all moral rights and any other similar rights in connection with our usage of UGC.You agree that the personal data that we collect from UGC will be treated in accordance with our Privacy Policy and the terms of this policy.You shall indemnify and hold us harmless and any person acting our behalf from any and all claims, demands, costs, liabilities, damages and expenses (including reasonable legal fees) which we may incur in connection with the use of UGC.We reserve the right to amend this policy at any time, so please check back here when you tag or upload UGC.To remove UGC please contact our Customer Service.

General Terms and Conditions

The Promoter is: MISSOMA LIMITED of Studio 12, 2-4 Exmoor Street, London W10 6BD.

The Competition is: Monthly UGC Competition to win £250 of Missoma To win entrants must: Follow @missomalondon on Instagram, tag @missomalondon in a piece of user-generated content featuring only Missoma brand jewellery products (ie no competitors).

Entry and eligibility 

1.The Competition will run from 8 June (the “Opening Date”) to the last day of every month (the “Closing Date”) inclusive.

All entries must be received by the Promoter by the Closing Date. All entries received after the Closing Date for that month will be automatically considered for the next month’s competition.To enter the Competition: Follow @missomalondon on Instagram, tag @missomalondon in a piece of user-generated content featuring only Missoma brand jewellery products (ie no competitors).The prize draw is free to enter, and no purchase is necessary.The Competition is only open to global residents where there is a Missoma-hosted website aged 18 years or over, except for Promoter’s employees, their immediate family or any third party directly associated with the Competition are not eligible to enter. Content creators who have been gifted or paid to promote Missoma with their post will not be considered.Incomplete, illegal, misdirected or late entries will not be valid. Proof of complying with the How to Enter Requirements will not be accepted as proof of receipt or entry. Promoter is not responsible for entries lost, damaged or delayed due to technical or connectivity or other problems.7. By submitting a Competition entry, you are agreeing to be bound by these Terms and Conditions.

Prize fulfilment and disqualification 

Prizes are as stated and subject to availability, they are not transferable and there are no alternative prizes or cash substitutesEach winner will be notified that they have won via the Instagram direct message to the account they entered from.Promoter reserves the right to substitute a prize of equal or greater valuein the event thatthe selected prize is unavailable for any reason whatsoever. Due to the COVID-19 outbreak, we are unable to provide precise delivery estimates and your prize may take longer than usual to be delivered. Our shipping partner will keep you advised of the status of your package.A winner forfeits their prize and Promoter reserves the right to select at random alternative winner if:

(a) within 48 hours of being notified by Promoter, a winner does not respond or does not provide their full name and relevant details (if applicable, details for the prize to be awarded; or 

(b) if a prize is rejected; or 

(c) if an entry is invalid or an entrant is disqualified or in breach of these Terms and Conditions. 

Promoter reserves the right to disqualify an entrant or winner that, in its absolute discretion, could bring Promoter into disrepute.Promoter shall disqualify any entries that have failed to abide by and/or are in breach of these Terms and Conditions.

Personal Information 

All personal details and/or information given either in the entry process or otherwise must be truthful, accurate and in no way misleading. Promoter reserves the right to disqualify entrants if they have supplied untruthful, inaccurate or misleading personal details and/or information.Any personal information that entrants share with the Promoter (including name, address, email, social media profile, or other data) will be kept secure and only used in line with Promoter’s Privacy Policy and these Terms and Conditions.

Use of Entry Content 

Promoter shall own all (if any) of the copyright and other intellectual property rights in the entries and any other materials (whether visual, oral or written) generated during the various stages of this Competition, in perpetuity and on a worldwide basis for use at Promoter's sole discretion including, without limitation, use in advertising, other media, press releases, editorial and promotional activity, point of sale material, Promoter's websites, third party websites (including Facebook, Instagram, Twitter andYoutube), newsletters and e-newsletters.Accordingly entrants assign to Promoter any copyright and other intellectual property rights which exist in their participation in this Competition and irrevocably waive any moral rights that could vest in them (which shall include their name, location and age) under the Copyrights, Designs and Patents Act 1988 or otherwise, and undertake to do all things necessary immediately on Promoter’s request to effect or confirm any assignment in this paragraph.

Limitation of Liability 

Neither Promoter nor any agencies nor suppliers involved in this Competition may be liable to the winners, whether arising from tort including negligence, breach of contract or otherwise or for any damage, loss, liabilities, injury or disappointment incurred or suffered whatsoever as a result of or relating to participation in this prize draw or the prizes to the extent permissible by law. No compensation for loss of earnings will be paid by Promoter for participation in any aspect of this prize draw.

Website Specific Terms and App Specific Terms 

By entering this prize-draw, entrants will be deemed to be bound by and have accepted these Terms and Conditions. If the How to Enter Requirements require entrants to use the Promoter’s website, entrants must read and accept the Promoter’s website Terms and Conditions and Privacy Policy to be eligible. If the How to Enter Requirements require entrants to download and use an app created by the Promoter, entrants must read and accept the app Terms and Conditions to be eligible. Promoter reserves the right to disqualify any entries that have failed to abide by and/or are in breach of these afore mentioned terms.

General Terms 

Promoter’s decision is final and no correspondence will be entered into.Promoter reserves the right in its absolute discretion to amend or waive any of these Terms andConditions, or suspend or cancel the prize draw at any stage, in the event of circumstances that are unforeseen or beyond its reasonable control (including suspected or actual fraudulent or misleading practices or other breaches of these Terms and Conditions).English law applies and the English courts shall have exclusive jurisdiction over any proceedings in connection with this Competition.

Payment in whole, by credit card or debit card, is required before dispatch of goods.
Once payment has been received by us, we will confirm that your order has been accepted by sending a confirmation email to you at the email address you provide in your online order form.

Goods supplied by Missoma to customers remain the property of the company, until paid for in full by the customer.

All Missoma items have a warranty of 2 year. Unfortunately, our 2 year warranty does not cover the loss or theft of any pieces. We would advise you to contact your insurance/ home insurance to make a claim with them directly. We are happy to provide any proof of purchase information that you may need, to request this information please Contact Us.

Orders can be placed over the telephone by calling the customer service team on +44 (0)20 3176 6822. Card details will be processed using our online secure Shopify Payments process. These terms apply to telephone orders also.

No, unfortunately your Stack reward points can’t be used in conjunction with a promo code.

Stack rewards points can however be used as payment on items that have been marked down from their full original price.

Once an order has been placed we are unable to make any changes or cancel your orders.You can return your order once you have received it, please find further details in our Return Section.

We reserve the right to cancel the contract between you and us if: We have insufficient stock to deliver the goods you have ordered, or one or more of the items you ordered was listed at an incorrect price due to a typographical error.

If we do cancel your contract we will notify you by e-mail and will recredit your account any sum deducted by us from your credit card as soon as possible, but in any event within five working days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.

Orders are subject to acceptance by the company and the availability of the goods, and will be invoiced at prices set out in our website at the time of purchase.

All of our prices are listed in Pounds Sterling and you will be invoiced in Pounds Sterling. If you are purchasing goods from outside the UK, currency fluctuations and credit card charges may affect the amount billed on your credit card.

We accept the following methods of payment: Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Shop Pay, Apple Pay, Amazon Pay, Klarna, Alipay and Discovery.

Please note AliPay is not available as a payment option for orders containing gift card.

Please note that if you select a different currency to shop on the GBP site, and select Paypal as your payment method, Paypal will charge you for the order in GBP, which you will see at Checkout and in your order confirmation.

In co-operation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

Pay Later in 30 DaysPay Later in 3 Instalments

Further information and Klarna's user terms and conditions you can find here. General information on Klarna you can find here.

Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.

Non-EU orders are exclusive of VAT. VAT (20%). The VAT element will automatically be deducted from the original price, when a non-EC country is selected.

To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.

Please note that international orders may be subject to customs or import duties and tax charges once they reach their destination country outside of the UK. We do not cover this cost so you will be responsible for paying any import charges that may be added. As customs vary from country to country, unfortunately we can’t advise on these charges, and would recommend you contact your local customs office for more information before placing your order.

EU Orders: We would like to reassure all of our European customers that there will be no uninvited costs (additional customs taxes and duties) from Brexit's new trading laws. We're working hard to make sure your shopping experience at Missoma remains completely seamless.

To our customers in Australia, please note that we need to add a service tax (GST) to all orders from Australia in order for us to comply with Australian import tax laws. Please see the ATO website for more details.

COMPLAINTS

If you find that you are not satisfied with any product or service please Contact Us. You will receive a response within 7 working days. We will endeavor to resolve any complaint within a further 14 working days.

MISTAKES IN INVOICES, RECEIPTS OR PAYMENTS

Any mistakes in invoices, receipts or payments will be rectified as soon as possible, and at the latest within 5 working days of agreeing to do so.

CLAIMS

Claims can only be made through our Missoma Customer Service department here. Any claims made before prior communication with the Missoma Customer Service department will not be considered.

All goods must be counted and checked at the time of delivery. Any damage or faults must be reported on receipt of the goods. This does not affect your statutory rights as a consumer.

Any claim in respect of the above should be made by contacting us within 48hrs of delivery.

No claims will be entertained unless the above conditions are strictly adhered to.

No credit or refund will be given for any goods ordered in error by the customer.

No credit or refund will be given for any losses due to the incorrect storage or handling by the customer of any goods supplied by Missoma.

You may purchase Missoma e-Gift Cards (digital gift cards) that are redeemable as a form of payment against orders only on uk.missoma.com (United Kingdom).

Please note that the below terms apply:

e-Gift Card may only be redeemed against products purchased in the same currency as thee-Gift Card at uk.missoma.com and is not valid at any third party Missoma stockists. The United Kingdom store accepts the following currency: GBP£.e-Gift Card has a minimum activation amount of £10 and a maximum amount of £200. e-Gift Card can be purchased for a pre-set balance and cannot be customisable, subject to condition 20.e-Gift Card can be used more than once, provided there is still a balance remaining on the card. Once the balance is spent, e-Gift Card cannot be reloaded. A balance enquiry is available by accessing a link sent to the purchaser of the e-Gift Card or by contacting our Customer Service. Balances will be shown in United Kingdom Sterling (GBP£). More than one e-Gift Card may be used towards a purchase simply by entering all e-Gift Card codes during Checkout. e-Gift Card cannot be used to buy another e-Gift Card and cannot be exchanged for cash. Promotional codes cannot be applied to the purchase of the e-Gift Card. e-Gift Card can be used as payment in conjunction with a promotional code. e-Gift Card balance can be applied to the final order total in Checkout, which includes shipping and taxes. Purchase of the e-Gift Card does not incur tax as the e-Gift Card is considered a form of payment. When paying for an order using an e-Gift Card, tax is charged for the order.e-Gift Card balance cannot be applied retrospectively to previous orders.e-Gift Card may be used in conjunction with a creditor debit card to complete payment on an order, where the order value is higher than the balance of the e-Gift Card.AliPay payment is not available as a payment option for orders containing e-Gift Card.The balance will be refunded back to an e-Gift Card on any order that was purchased using the e-Gift Card only (not in conjunction with any other payment methods), and is subsequently returned.If an order was placed using an e-Gift Card in conjunction with a credit card, and subsequently returned, the total refunded amount will be added back to the e-Gift Card balance, with the remaining amount refunded back to the credit card. Please note we are only able to accept returns on items – including earrings- if they are sent back unworn and in their original packaging. We are also unable to accept returns on engraved items, unless they were received faulty and a refund is requested.Purchases made using e-Gift card in foreign currencies are calculated by multiplying the base store price (United Kingdom sterling at uk.missoma.com) by the currency conversion rate at time of purchase and adding a conversion fee of 1.75%. If an e-Gift card is returned for refund, or an order placed using e-Gift Card (subject always to condition 14) is returned, the refund will be calculated using the currency rate at the time of refund, NOT the rate at time of purchase or redemption. Missoma accepts no liability whatsoever arising from fluctuating currency exchange rates and there will be no recovery of any loss so arising.e-Gift Card ordered through our Website will be delivered automatically by electronic means to the email address specified at the time of order.e-Gift Card is valid for a period of 12 months from the date of purchase, after which any remaining balance will be cancelled and the card will become invalid and no longer available for use.Missoma is not responsible if an e-Gift Card is lost, stolen, destroyed or used without permission, and no replacement will be provided in these circumstances.An e-Gift Card should be treated as cash.When ordering an e-Gift Card, the recipient’s email address must be entered correctly by the customer. Missoma cannot be held responsible if the email address is entered incorrectly and someone other than the intended recipient uses the e-Gift Card.When you order an e-Gift card online, you have the right to cancel your order at any time up to 14 calendar days after the day on which the order is placed, provided that none of the balance on the e-Gift card has been spent. Please contact our Customer Service team if you wish to cancel your order. Missoma reserves the right to amend these terms and conditions at any time, including the cancellation of the card if, at Missoma’s discretion, it reasonably deems such action to be necessary. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

From time to time, Missoma will offer promotional codes at points of sale (either directly or via third parties). Missoma have the right to further reduce their products and are unable to refund the difference to customers.

Please note that the below terms apply:

This offer can only be redeemed against any order on uk.missoma.com. This offer cannot be combined with any other discounts. Promotional codes can only be applied to full price items on the site, excluding products in Missoma Fine collection and excluding Jewellery Cases. This offer cannot be applied retrospectively to previous orders.This promotion is only available at uk.missoma.com and is not valid in any Missoma stockists. Missoma reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.) Refunds will take into account the discount. Offer does not include delivery charges or gift wrap. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

By signing up to our newsletter, you'll receive 10% off your first order plus weekly updates and early access to new collections and promotions.  

Please note the below terms apply: 

A unique welcome code will be sent directly to your inbox after signing up on uk.missoma.com. The code can be redeemed against any order on uk.missoma.com at checkout.The code cannot be combined with any other discounts.The code can only be used on your first order on uk.missoma.com.The code can only be applied on full price items on the site, excluding products in Fine and Jewellery Cases.The code is only valid on uk.missoma.com and is not valid in any Missoma stockists. Missoma reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.) Refunds will take into account the discount.Offer does not include delivery charges or gift wrap. These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.

We know that weddings can be expensive but your bridesmaids gifts don't have to be. We offer a 20% promotion for all brides-to-be on larger orders of 4 or more items. If you'd like to be eligible for this promotion, please contact us. Restrictions and T&Cs below: By participating in this promotion, you agree to these terms and conditions. The Wedding Promotion entitles bridal parties to 20% off on one order of 4 or more items at www.missoma.com With a successful application for the Wedding Promotion, you will be provided with a promotional code to use at the checkout. This promotional code is redeemable by one customer for one single use (on a single Missoma.com order of at least 4 items). This offer excludes all other promotions and offers and cannot be combined with any other discounts. If you decide to return items from your order such that the total order is below 4 items, you will be liable for the outstanding sum that the discount provided at 20%. This is non-negotiable. This is to ensure that customers do not take unfair advantage of the promotional offering. This offer cannot be applied retrospectively to previous orders. This promotion is only available at www.missoma.com and is not valid in any Missoma stockists. The promo code is valid for one month from date of activation. Missoma reserves the right to (i) cancel this offer at any time (ii) refuse to allow any individual to participate in the offer (iii) amend these terms and conditions (and will use reasonable endeavours to notify changes to all customers.) These terms and conditions shall be governed by and construed in accordance with English law and exclusive jurisdiction of the English courts in the event of a dispute.Promoter: Missoma Limited registered no.07507021, Registered office: Missoma Limited, Berkeley Square House, Berkeley Square, London, W1J 6BX

Certain Missoma products can be engraved. All Missoma engravable products will be engraved at no extra cost. Please note, engraved items are non-returnable / non-refundable (unless faulty).

Please note that any offensive or hateful drawing, writing or text will not be engraved and your order will be refunded. This is at the discretion of the company. Please kindly note that due to copyright restrictions we are unable to engrave any pieces using official Emojis.

QUALITY: The engraving will show up on silver and gold vermeil items.
DELIVERY: Any items purchased for engraving will be dispatched within 7-10 working days of the order being placed (excluding weekends).
RETURNS: All engraved products are non-returnable and non-refundable unless faulty.

Certain Missoma Travel Cases can be monogrammed. All Missoma monogrammed products will be processed at no extra cost. Please note, monogrammed items are non-returnable / non-refundable (unless faulty).

Please note that any offensive or hateful drawing, writing or text will not be engraved and your order will be refunded. This is at the discretion of the company. Please kindly note that due to copyright restrictions we are unable to engrave any pieces using Apple’s official Emoji’s.

QUALITY: Monogramming is available in gold, silver and blank embossing.
DELIVERY: Any items purchased for monogramming will be dispatched within seven
working days of the order being placed (excluding weekends).
RETURNS: All monogrammed products are non-returnable and non-refundable unless faulty.

During sale events, Missoma have the right to set the price of their goods at a marked down price. A reduction in the price of an item after your purchase does not entitle you to a refund.

Promotional codes are not redeemable on marked down items and can only be applied to full price items on the site.

Please also note that if a promotional or sale discount was applied to your order, then the same discount will be applied if you require a return or exchange (please see above for details of our returns and exchange policy). This means that you will only be refunded the amount that you
originally paid for your order.

All
goods sold by Missoma meet statutory requirements. However, Missoma cannot accept responsibility where goods supplied are subject to further processing or repackaging by the customer.

Please note that all items are handcrafted from natural materials and as such their composition and colour may vary slightly from the image shown, in particular natural gemstones which can have slight inclusions. There may also be minor variations in actual dimensions and specifications.

Some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Other items may be represented at a larger than actual size in order to clearly show details or smaller than actual size in order to show the entire item.

Every effort has been made to illustrate colours accurately but this is not always possible with digital reproduction on different web browsing platforms. Hence, there can be no guarantee that the true colour of the jewellery will be exactly as shown.

ONLINE CONTENT
Missoma assumes no liability whatsoever for the topicality, correctness, completeness or quality of the information provided. All content is subject to change without notice. Missoma expressly reserves the right to modify, supplement or delete parts or the entire content of this site, without prior advance notice, or to suspend or terminate the site.

ONLINE PAYMENT
All credit /debit card and Apple Pay payments on Missoma.com are processed via Shopify Payments. Amazon Pay and Paypal are processed via their own Shopify integrations. Missoma assumes no liability whatsoever for the availability and functionality of this service. Shopify Payments complies with the Electronic Commerce Directive. We accept payments using Visa, Visa Debit, Maestro, MasterCard, Amex, Paypal, Apple Pay, and Amazon Pay.

LIABILITY
If you do not receive goods ordered by you within seven working days of the date on which you ordered them, we shall have no liability to you unless you notify us by e-mail or telephone of the problem within 14 days of the date on which you ordered the goods.

If the goods we deliver are not what you ordered, or are damaged or defective, or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us by e-mail of the problem within seven working days of the delivery of the goods in question. If you notify us of a problem under this condition, our obligation to you will be either:

• To make good any shortage or non-delivery; or

• To replace any goods that are damaged or defective; or

• To refund to you the amount paid for the goods in question in whatever way we choose.

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses howsoever arising out of any problem you notify us of under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question as stated above.

We cannot be held responsible for any delays once the goods have left us and are in possession of the courier or Royal Mail.

You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site. The importation or exportation of certain of our goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the goods you purchase.

Nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any personal injury resulting from our negligence.

Missoma Limited is the operator of www.missoma.com.
All materials on this Site, and the Site itself, are protected by copyrights, designs, trademarks and/or all other intellectual property rights and materials.

These materials are owned by Missoma. Such materials include, but are not limited to, the photographs, images, illustrations, text, video clips, audio clips, designs, logos, trademarks, and other materials contained in this site, as well as the software used in the design and development of this site. All rights are reserved, worldwide.

You are expressly prohibited from:

Reproducing, copying, editing, transmitting, uploading or incorporating into any other materials, any of the Website including without limitation, any images in any format of the products and their descriptions and other material made available on the website; and
Removing, modifying, altering or using any registered or unregistered marks/logos/design owned by Missoma, and doing anything which may be seen to take unfair advantage of the reputation and goodwill of Missoma or could be considered an infringement of any of the rights in the intellectual property rights owned by and/or licensed to Missoma.

Missoma's growth in recent years has led to the business becoming a target for scam websites. Unfortunately, stories of our community being deceived by these fake sites and innocently ordering counterfeit pieces have become all too frequent.

We want to reassure you that our legal teams across the globe are working with our online partners, including Google and PayPal, to help us stop the illegal counterfeiters and to have these sites taken down.

We also want to share with you how you can protect yourself from this illegal activity.

What is missomaoutlet.com?

It is a scam site, and with many others like it, it is posing as Missoma and largely drawing unsuspecting consumers in with promises of large discounts.

Please be aware that many of these sites do not hold stock of any kind and you will receive nothing for your money.

The payment checkouts on these sites are often not secure, therefore, putting your identity and credit card details at risk.

These are sophisticated outfits, who invest in advertising on Google and other reputable sites using unauthorised Missoma images and product names - this does not make them in any way affiliated with Missoma, nor do they hold stock of genuine Missoma product.

Here is a list of the scam / fake websites that we are aware of to date:

• www.missomastoreus.com

• www.missomaus.com

• www.missomaoutlet.com

• www.missomasale.com

• www.missomastore.com

• www.missomastores.com

• www.missomashop.com

We would like to thank all our customers who have continued to make us aware of these fake sites. If you are concerned about a website selling counterfeits or advertising large sales of our best sellers, please do let us know. And as always, if the products or discounts on these sites seem to be too good to be true, they most certainly are.

Counterfeits have long been an issue for Missoma. Counterfeiters will purchase our pieces and illegally re-cast and re-sell our designs to other online stores. These counterfeit brands also use Missoma imagery to appear genuine.

Missoma is renowned for being a creative design-led brand. Our pieces are designed in-house by our exceptional team of designers, led by our Founder and Creative Director, Marisa Hordern.

Our unique pieces take months and sometimes years to perfect. We obsess over every detail and use only the very best gold vermeil. When you invest in Missoma, you’re not only investing in a piece that will hopefully bring you or a loved one great joy, you’re also investing in our team and their hard work.

Please be careful as counterfeit products could be dangerous - the metals used in their production may be of low quality or even contaminated. Given the close proximity to skin, particularly with
earrings, this can lead to potential and very serious health risks.

If you are concerned about a website selling counterfeits, please do let us know.

If you suspect that you have purchased a counterfeit piece and wish to take action, please visit Citizen's Advice where you can find advice on what action you can take.

citizensadvice.org.uk

Please note: If you're living outside of the UK and need advice, we suggest contacting your local consumer advisory board.