If for some reason you're unhappy with your order or have changed your mind, we accept returns on all items - including earrings - that are sent back to us unworn and in their original packaging.

However unfortunately we're unable to accept returns on engraved, monogrammed or other personalised items, as we’ve customised these pieces especially for you. (If an engraved or monogrammed item was received faulty, please contact us to rectify this.)

We're also unable to accept returns on items purchased from our stockists. Please contact them directly to process your return.

We're currently offering an extended returns period for all orders. Orders can be returned within 60 days of purchase.

We offer free return for customers in mainland UK (excluding Northern Ireland).

For customers based in Europe or other international countries, the return cost will be calculated in our Returns portal.

We aim to process all orders within 14 working days, however in some cases this may take up to 30 working days during busier times of year.

Please contact us if you have any questions.


RETURN COSTS

We sincerely apologise if you have experienced any fault with your new Missoma jewellery.

Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.

We no longer accept exchanges, including rings and other sizes. Please contact us if you have any questions about an item or order.

We're unable to accept returns on items purchased from our stockists. Please contact them directly to process your return - contact info for all retailers can be found on our Stockist page.

Returns from international countries outside mainland UK may be subject to a return fee. This cost is calculated in our Returns portal.

Please note that international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.

**OUR POP-UP STORE IS CURRENTLY CLOSED**


You may return items purchased in our London Covent Garden pop-up store back to store within 60 days with your proof of store purchase and order number.

Once the pop-up store has closed, please contact us to process an online return.

If your store order was processed on one of our in-store iPads, you may also return your order using our Returns portal.

We aim to process all returned orders within 14 working days, however this may take up to 30 working days during busier times of year.

All refunds will be credited back to the original payment method.

Please note, shipping costs are not refundable, and international customs duties and sales taxes are not refunded for orders returned to us from outside the EU.