Returns

If for some reason you're unhappy with your order or have changed your mind, we accept returns on all items - including earrings - that are sent back to us unworn and in their original packaging.

However unfortunately we're unable to accept returns on engraved, monogrammed or other personalised items, as we’ve customised these pieces especially for you. (If an engraved or monogrammed item was received faulty, please contact us to rectify this.)

We're also unable to accept returns on items purchased from our stockists. Please contact them directly to process your return.

We're currently offering an extended returns period for all orders. Orders can be returned within 60 days of purchase.

The return cost will be calculated in our Returns portal.

We aim to process all orders within 14 working days, however in some cases this may take up to 30 working days during busier times of year.

Please contact us if you have any questions.


RETURN COSTS

We sincerely apologise if you have experienced any fault with your new Missoma jewelry.

Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.

We no longer accept exchanges, including rings and other sizes. Please contact us if you have any questions about an item or order.

We're unable to accept returns on items purchased from our stockists. Please contact them directly to process your return - contact info for all retailers can be found on our Stockist page.

We aim to process all returned orders within 14 business days, however this may take up to 30 business days during busier times of year.

All refunds will be credited back to the original payment method.

Please note, shipping costs are not refundable, and customs duties and sales taxes are not refunded.