If for some reason you're unhappy with your order or have changed your mind, we accept returns on all items - including earrings - that are sent back to us unworn and in their original packaging.

However unfortunately we're unable to accept returns on engraved, monogrammed or other personalized items, as we’ve customised these pieces especially for you. If an engraved or monogrammed item was received faulty, please contact us to rectify this.

We're also unable to accept returns on items purchased from our stockists. Please contact them directly to process your return.

We're currently offering an extended returns period for all orders. Orders can be returned within 90 days of purchase.

The return cost will be calculated in our Returns portal.

We process returns and reimburse you no later than 14 days after receiving your order back to us, or 14 days after receiving evidence of your order having been sent back to us.

Please contact us if you have any questions.


RETURN COSTS

We sincerely apologize if you have experienced any fault with your new Missoma jewelry.

Our customer service team would be happy to assist - please contact us before returning your item to us, so that our team can help more quickly and advise you of next steps and time frames for a refund or replacement item.

We no longer accept exchanges, including rings and other sizes. Please contact us if you have any questions about an item or order.

We're unable to accept returns on items purchased from our stockists. Please contact them directly to process your return - contact info for all retailers can be found on our Stockist page.

We process returns and reimburse you no later than 14 days after receiving your order back to us, or 14 days after receiving evidence of your order having been sent back to us.

All refunds will be credited back to the original payment method.

Please note, shipping costs are not refundable, and customs duties and sales taxes are not refunded.

We offer two-year warranty on all our jewelry. Manufacturing defects like breakage or tarnishing are covered in this time and we're committed to replacing these quickly and at no cost. Contact us If you have any questions about warranty and what is covered.

In the circumstances where we have seen a high volume of returns on your account (where there is no issue with the product itself), we reserve the right to close, or suspend your account. In this case we will notify you of our decision and, if appropriate, work with you to reduce your returns rate. This policy is in place to ensure we can keep our prices as competitive as possible for all customers.